FAQ

General Questions

Where will the 2021 WLF take place?

The 2021 WLF is virtual. When you order tickets you
will receive access to the event dashboard, where you
will create your unique log in.

How long is the event?

WLF is 3 days of exceptional programming.
Thursday, March 18 will run from 7:30am EST to 5pm.
Friday, March 19 begins at 12pm EST to 6pm. VIP All
Access ticket holder will have access to the WLF Happy
Hour from 6-8pm EST. Saturday, March 20 begins at
8am EST and the event will conclude at 4pm.

What is the agenda for WLF?

You can find the agenda here
It will also be printed in your workbook.

Is closed captioning available?

Yes. Closed captioning is available for all attendees.

Will a replay of the event be available?

Highlights and replay will be available on the website 90 days after the event.

How do I interact with other attendees?

Participation and interaction with speakers, vendors,
and fellow attendees is strongly encouraged. Before
the event, join our social media pages to get the
conversation going. During the event, utilize the chat
feature, visit each of the event villages, exchange
information with others, and engage during breakout
sessions.

Ticket Holder Information

I have not received a confirmation email, what do I do?

First check your email spam folder. If you still do not
see a confirmation email contact events@mpt.org for
assistance.
How do I set up my login?
I forgot my password, what do I do?

Email the help desk at events@mpt.org.

Can I update my registration information?

Yes, please contact events@mpt.org to complete your upgrade.

Can I upgrade my ticket?

Yes, please contact events@mpt.org to complete your upgrade.

Will I get a workbook?

Yes, you will receive a printed color copy of the WLF workbook. You will also receive a digital version at least one week before the event via email.

Is my ticket refundable or transferrable?

Tickets are non-refundable or transferable.

Are there any discounts/special offers?

Individuals who attended a mini meetup event will receive a $10 off coupon code for VIP All Access tickets. If you did not receive the coupon code, please contact events@mpt.org and we will be happy to help you.

Swag Box

What is included in the swag box?

Email the help desk at events@mpt.org.

How/when do I get my swag box?

Email the help desk at events@mpt.org.

STILL HAVE QUESTIONS?

We are here to help. Send an email to events@mpt.org
if you can’t find the answer you are looking for.